Last updated: October 10, 2026
1. Introduction
GeJay Media ("GeJay Media", "we", "us", or "our") wants customers to be confident when purchasing our Joomla templates and memberships.
This Refund Policy explains when refunds are available for purchases made directly from GeJay Media, including individual paid Joomla templates.
GeJay Media provides a voluntary 14-day refund period for eligible digital-product purchases, subject to the terms below.
This policy should be read together with the GeJay Media Terms of Use, Licensing Policy, Support Policy, applicable product or membership information, and any terms presented during checkout.
2. 14-Day Refund Period
Unless an exclusion in this policy applies, you may request a refund for an eligible GeJay Media digital-product purchase within 14 calendar days of the original purchase date.
This includes:
- individual paid Joomla template purchases.
A refund request must be submitted within the 14-day period. Requests submitted after the voluntary refund period has expired are generally not eligible for a refund unless required by applicable law or another provision of this policy.
3. Downloading a Product Does Not Automatically Prevent a Refund
Because GeJay Media sells digital products, customers may download or access a product shortly after completing a purchase.
Downloading an eligible template during the 14-day refund period does not, by itself, make the purchase ineligible for a refund under this voluntary policy.
However, this policy is intended to allow customers to evaluate their purchase in good faith. It is not intended to provide temporary free access to commercial GeJay Media products.
4. Reasons for Requesting a Refund
You are not required to demonstrate a software defect before requesting an eligible refund during the 14-day refund period.
For example, you may determine that:
- the template is not suitable for your project;
- the product does not meet your reasonable expectations;
- you purchased the wrong template;
- the product is not appropriate for your technical requirements; or
- you simply decide that you do not wish to continue with the purchase.
GeJay Media may ask why you are requesting a refund. This information helps us identify problems, improve products and documentation, and understand customer expectations, but an eligible refund will not ordinarily be refused merely because you changed your mind.
5. Technical Problems
If you encounter a technical problem with a paid GeJay Media template, you are encouraged to use the GeJay Media Support Ticket System so that we have an opportunity to investigate the issue.
You are not required to complete a lengthy troubleshooting process as a condition of requesting an otherwise eligible refund during the 14-day refund period.
If you prefer to keep the product, GeJay Media will make reasonable efforts to assist with eligible product issues according to the Support Policy.
Customization, unsupported third-party software, hosting configuration, customer modifications, or functionality that was not advertised as part of the product are not considered product defects.
6. Effect of a Refund on Account and Product Access
When a refund is issued for an individual paid template purchase, the commercial benefits associated with the refunded transaction are terminated.
Following a refund, GeJay Media may restrict or disable access to the customer account, product downloads, membership benefits, ticket-based support, and future template updates associated with the refunded purchase.
Where an update entitlement is revoked following a refund, the customer's update key may remain valid for other products they have lawfully purchased, but it will no longer authorize protected updates for the refunded product.
Revocation of future updates is not necessarily automatic and may be applied administratively. A refund does not guarantee continuing access to updates for the refunded product.
Disabling customer or download access following a refund does not necessarily mean that GeJay Media will delete or anonymize all information associated with the account. Transaction, taxation, accounting, licensing, fraud-prevention, security, and other records may be retained where reasonably necessary or required by applicable law, as described in the GeJay Media Privacy Policy.
If a former customer later makes a new eligible purchase, account access and commercial benefits may be restored or re-established as appropriate.
A refund does not purport to retroactively remove rights that cannot legally be revoked under an applicable open-source license with respect to copies of software lawfully received before the refund.
7. Membership Expiration and Template Updates
Individual paid template purchases may include time-limited membership benefits, including customer downloads, ticket-based support, and other member-only services. These benefits may expire at the end of the applicable membership period.
For qualifying individual template purchases, access to template updates continues for the supported life of the purchased template, even after the associated membership expires, unless the update entitlement is revoked for a reason permitted under the applicable terms, such as a refunded purchase or misuse of commercial services.
Lifetime updates refer to the supported life of the template, not an unlimited promise to maintain or update the product indefinitely. The expiration of membership benefits does not remotely disable an installed template or retroactively remove rights independently granted under an applicable open-source license.
The voluntary 14-day refund period applies to the original eligible template purchase. Any separately offered renewal or extension of membership services will be governed by the terms presented for that transaction and any mandatory rights under applicable law.
8. Duplicate and Accidental Purchases
If you are accidentally charged more than once for the same purchase, or accidentally purchase substantially overlapping GeJay Media entitlements, please contact us.
Confirmed duplicate charges or other clear billing errors may be refunded or corrected independently of the voluntary 14-day refund period.
9. Services and Service-Based Fees
Fees charged separately for services are excluded from GeJay Media's voluntary 14-day digital-product refund policy.
Examples may include custom work, consulting, development, configuration, migration, troubleshooting, or another separately purchased service if GeJay Media offers such services in the future.
Where a service has been performed, time has been reserved, or work has commenced according to the agreed terms, fees associated with that service are generally non-refundable.
If a particular service has its own cancellation or refund terms, those terms will be disclosed before the service is purchased and will apply to that service.
Nothing in this section limits a refund, cancellation, or other consumer right that cannot lawfully be excluded or waived.
10. Free Products
Free GeJay Media templates and other products provided without charge are not eligible for monetary refunds because no purchase price was paid.
Free products are provided according to their applicable licensing terms and the GeJay Media Support Policy.
11. Refund Abuse
GeJay Media's refund policy is intended to provide customers with a reasonable opportunity to purchase digital products with confidence.
We reserve the right to review or refuse requests under our voluntary refund policy where there is reasonable evidence of fraud or deliberate abuse.
Examples may include:
- repeatedly purchasing and refunding GeJay Media products to obtain continuing access without payment;
- using multiple accounts to circumvent previous restrictions relating to refund abuse;
- fraudulent payment activity;
- misrepresenting transactions or account activity; or
- other conduct reasonably demonstrating that the voluntary refund policy is being deliberately exploited to obtain commercial products or services without payment.
This section applies only to GeJay Media's voluntary refund policy and does not limit refund, cancellation, chargeback, or other rights that cannot lawfully be restricted.
12. Chargebacks and Payment Disputes
If you have a problem with a GeJay Media purchase, we encourage you to contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
A chargeback should not be used as a substitute for contacting GeJay Media about an ordinary refund request, billing error, or support issue.
GeJay Media reserves the right to suspend commercial account benefits associated with a transaction that has been reversed, charged back, or otherwise left unpaid while the matter is being investigated.
Nothing in this section limits any right you may have to dispute an unauthorized, fraudulent, or otherwise legally disputable transaction with your payment provider.
13. How to Request a Refund
Refund requests should be submitted through the refund or customer-service method made available by GeJay Media.
If no dedicated refund method is available, you may submit your request through the Contact page.
Please provide enough information for us to identify the purchase, such as:
- your name;
- the email address associated with your GeJay Media account;
- the product purchased;
- the applicable order or transaction reference, where available; and
- any other information reasonably necessary to locate the transaction.
Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information with a refund request.
14. Processing Approved Refunds
Approved refunds will generally be returned through the original payment method where reasonably possible.
After GeJay Media processes a refund, the time required for the funds to appear in your account may depend on the payment processor, card issuer, bank, currency conversion process, or other financial institution involved.
GeJay Media does not control processing times imposed by third-party financial institutions.
15. Currency Conversion and Third-Party Fees
GeJay Media products may be priced and charged in United States dollars (USD).
If your payment provider converts the transaction into another currency, the amount ultimately credited after a refund may differ from the amount originally shown in your local currency because of exchange-rate changes or fees imposed by your payment provider or financial institution.
GeJay Media is responsible for refunding the applicable amount charged by GeJay Media but is not responsible for independent currency-conversion rates, foreign transaction fees, or other charges imposed by third parties.
16. Taxes
Where an eligible purchase is refunded, applicable taxes collected by GeJay Media in connection with the refunded amount will be handled as required by applicable tax law and the payment or e-commerce systems used to process the transaction.
17. Mandatory Consumer Rights
The 14-day refund period described in this policy is a voluntary GeJay Media policy and is separate from cancellation, refund, warranty, or other rights that may be provided by applicable consumer law.
Depending on where you live and the circumstances of your transaction, applicable law may provide rights that apply before, during, or after the voluntary 14-day period.
Nothing in this Refund Policy, the Terms of Use, Licensing Policy, Support Policy, or other GeJay Media terms excludes, restricts, or replaces a consumer right that cannot lawfully be excluded or waived.
18. Changes to This Refund Policy
GeJay Media may update this Refund Policy to reflect changes to products, payment methods, business practices, or applicable legal requirements.
The "Last updated" date at the top of this page indicates when the policy was most recently revised.
A material change to the voluntary refund terms will not be used retroactively to reduce the refund rights applicable to a purchase made under more favourable terms that were expressly offered at the time of that purchase.
19. Contact
If you have questions about this Refund Policy or believe there is a problem with a GeJay Media transaction, please contact us through the Contact page.