Privacy Policy

Last updated: August 22, 2026

1. Introduction

GeJay Media ("GeJay Media", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit gejaymedia.com (the "Site"), subscribe to communications, create an account, download a free product, purchase or license a digital product, request support, or otherwise interact with GeJay Media.

GeJay Media operates from British Columbia, Canada and serves an international audience. Privacy requirements may therefore vary depending on where you live and how you interact with us.

This Privacy Policy should be read together with the GeJay Media Terms of Use, Cookie Policy, and any other policies or terms that apply to a particular product or service.

2. Who Is Responsible for Your Information

GeJay Media is responsible for personal information under its control.

Responsibility for GeJay Media's privacy practices is assigned to the person responsible for privacy at GeJay Media. Questions, privacy requests, or concerns may be submitted through the Contact page.

3. Information We Collect

The information we collect depends on how you use the Site and which products, features, or services you use.

We may collect the following categories of information.

3.1 Information You Provide

Contact information: such as your name, email address, and information contained in messages you send to us.
Account information: information necessary to create and maintain a customer or user account, where accounts are provided.
Purchase information: information associated with purchases, licenses, memberships, renewals, refunds, and other transactions.
Newsletter information: your email address and information relating to your subscription and email preferences.
Support information: information you provide when requesting product support, including descriptions of technical issues and other information reasonably necessary to understand or respond to the request.
Other information: information you voluntarily provide when communicating or otherwise interacting with GeJay Media.

3.2 Information Collected Automatically

When you use the Site, certain technical and usage information may be collected automatically by the Site or by service providers acting on our behalf.

This information may include:

IP address;
browser type and version;
device and operating system information;
date and time of visits;
pages viewed and navigation activity;
referring websites or sources;
approximate geographic information derived from an IP address;
technical error, performance, and security information;
cookie and similar technology identifiers; and
other information reasonably necessary to operate, secure, analyze, and improve the Site.

Some of this information may constitute personal information depending on the circumstances and applicable law.

3.3 Purchase and Product Information

When you purchase, download, license, or use a GeJay Media product, we may collect and maintain information relating to the transaction and your product entitlement.

This may include:

your name and email address;
billing or transaction information;
the product purchased or downloaded;
order value and currency;
purchase, renewal, or expiration dates;
license or membership information;
download and entitlement information;
refund or cancellation information; and
support and customer-service history relating to the product.

Payment card information may be collected and processed directly by a third-party payment processor. GeJay Media does not intend to store complete payment card numbers on its own Site servers.

3.4 Free Product Downloads

If GeJay Media offers free Joomla templates or other downloadable products, we may collect information reasonably necessary to provide the download, manage the applicable license or entitlement, prevent abuse, understand product interest, and measure whether free products contribute to later engagement or purchases.

Where newsletter subscription is optional, downloading a free product will not by itself be treated as consent to receive marketing email unless this is clearly disclosed and you have provided the consent required by applicable law.

3.5 Newsletter and Email Communications

If you subscribe to the GeJay Media newsletter or other marketing communications, we collect your email address and information associated with your subscription.

GeJay Media currently uses a third-party email service provider to manage newsletter subscriptions and deliver email communications. Subscription information may therefore be processed by that provider on our behalf.

Where applicable, we may use a confirmation or double opt-in process to verify subscriptions.

Email communications may contain technologies that allow us or our email service provider to understand basic engagement with communications, subject to applicable law and your available privacy choices.

You may unsubscribe from marketing email at any time by using the unsubscribe mechanism included in the communication. Unsubscribing from marketing messages does not prevent us from sending necessary transactional or service-related communications, such as purchase confirmations, account notices, security communications, or messages concerning a product or service you have requested.

3.6 Contact and Support Requests

When you contact GeJay Media, we may collect your name, email address, message, and any other information you choose to provide.

If you request product support, we may also collect information about your Joomla installation, software versions, hosting or server environment, installed extensions, browser, configuration, error messages, or other technical information relevant to the support request.

Please do not send passwords, payment card information, or other sensitive information unless it is specifically necessary and an appropriate method for providing it has been established.

4. How We Use Personal Information

GeJay Media may use personal information for purposes including:

operating, maintaining, securing, and improving the Site;
providing articles, guides, downloads, and other Site functionality;
creating and administering customer accounts;
processing and maintaining records of purchases, licenses, memberships, renewals, cancellations, and refunds;
delivering free and paid digital products;
providing product updates, documentation, and support;
responding to inquiries and support requests;
managing newsletter subscriptions and sending communications you have requested or consented to receive;
sending transactional, administrative, account, security, or product-related communications;
understanding how visitors find and use the Site;
measuring the effectiveness of content, products, marketing, referrals, and acquisition channels;
understanding which content or free products may contribute to later purchases;
detecting, investigating, and preventing fraud, abuse, security incidents, and violations of our terms;
maintaining business, accounting, tax, and transaction records;
establishing, exercising, or defending legal rights; and
complying with applicable legal and regulatory obligations.

We limit our collection and use of personal information to purposes that are appropriate to the operation of GeJay Media and the products and services we provide.

5. Analytics, Attribution, and Site Measurement

GeJay Media may use analytics and measurement technologies to understand Site traffic, content performance, product interest, and customer acquisition.

Depending on the technologies in use and your privacy choices, this may include measuring information such as:

how a visitor arrived at the Site, such as through search, referral, direct traffic, newsletter, community links, social media, or other sources;
the first or subsequent landing pages associated with a visit;
pages and articles viewed;
general navigation and engagement with the Site;
whether a visitor downloaded a free product;
whether a visitor subscribed to the newsletter;
whether a visit or prior interaction was associated with a purchase;
product purchased and transaction value;
referring domains; and
approximate geographic and device information.

Where practical, GeJay Media uses aggregate or de-identified information for analysis. Where analytics or attribution involves personal information, cookies, or similar technologies, it will be handled in accordance with this Privacy Policy, the Cookie Policy, available consent choices, and applicable law.

GeJay Media does not intend to use analytics information to make decisions that produce legal or similarly significant effects about individual visitors.

6. Cookies and Similar Technologies

The Site may use cookies and similar technologies for purposes such as:

essential Site operation and security;
maintaining login or account sessions;
remembering preferences;
shopping cart or ecommerce functionality;
fraud and abuse prevention;
analytics and Site measurement; and
attribution and understanding how visitors discover GeJay Media.

Some cookies may be essential to providing requested functionality, while others may be optional.

Where required by applicable law, non-essential cookies or similar technologies will be subject to appropriate notice, consent, or preference controls.

More information about the categories of cookies and technologies used by the Site, and available choices, may be provided in the GeJay Media Cookie Policy.

7. Legal Bases for Processing Where Applicable

Privacy laws in some jurisdictions require us to identify a legal basis for processing personal information.

Where those requirements apply, GeJay Media may process personal information on one or more of the following bases:

Consent: where you have provided valid consent, such as for certain marketing communications or optional technologies.
Contract: where processing is necessary to provide a product, account, license, membership, download, support entitlement, or other service you have requested or purchased.
Legal obligation: where information must be processed or retained to comply with applicable legal, tax, accounting, regulatory, or other obligations.
Legitimate interests: where applicable law permits us to process information for legitimate business purposes, such as operating and securing the Site, preventing fraud, understanding Site performance, improving products, maintaining business records, and responding to customers, provided those interests are not overridden by applicable privacy rights.

Canadian privacy law may rely on consent and other statutory authorities rather than the legal-basis terminology used by European privacy laws. Nothing in this section is intended to replace or limit rights provided under applicable Canadian law.

8. When We Share Personal Information

GeJay Media does not sell personal information in the ordinary meaning of exchanging personal information directly for money.

We may disclose or make personal information available to service providers where reasonably necessary to operate the business and provide the Site, products, or services.

These providers may include:

website hosting and infrastructure providers;
ecommerce and digital-delivery providers;
payment processors;
email and newsletter providers;
analytics and measurement providers;
security, spam prevention, and fraud-prevention providers;
customer support or communications systems;
accounting, bookkeeping, tax, or professional advisers; and
other technology providers necessary to operate the Site or deliver requested services.

Service providers may process information on our behalf or, in some circumstances, act independently under their own privacy obligations.

We may also disclose information where reasonably necessary to comply with law, respond to valid legal process, protect legal rights, investigate fraud or security incidents, enforce applicable agreements, or protect GeJay Media, its customers, or others.

If GeJay Media or relevant business assets are reorganized, sold, transferred, or acquired, personal information associated with the business may be transferred as part of that transaction, subject to applicable privacy requirements.

9. Third-Party Websites and Services

The Site may link to or interact with websites, services, Joomla resources, social platforms, videos, payment services, or other resources operated by third parties.

When you interact directly with a third-party service, that organization may collect and process information according to its own privacy policy and terms. GeJay Media does not control the independent privacy practices of third parties.

We encourage you to review the privacy information provided by third-party services when you use them.

10. International Processing and Transfers

GeJay Media operates from Canada, but some service providers used to operate the Site and business may process or store personal information in Canada, the United States, or other countries.

As a result, personal information may be transferred to or processed in a jurisdiction different from the one in which you live. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may, where legally permitted, be accessible to courts, law-enforcement authorities, or other governmental authorities.

Where applicable privacy law requires specific protections for an international transfer, GeJay Media will take reasonable steps to use an appropriate transfer mechanism or other required safeguard.

11. How Long We Retain Information

GeJay Media retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide ongoing products or services, to maintain appropriate business records, or to satisfy applicable legal obligations.

Retention periods vary according to the type of information and why it is held. For example:

Account information may be retained while an account remains active and for a reasonable period afterward where necessary for transaction, licensing, security, dispute, or legal purposes.
Purchase and transaction records may be retained for the period required for accounting, taxation, legal, fraud-prevention, and business-record purposes.
License and product-entitlement records may be retained where reasonably necessary to verify previous purchases, licenses, downloads, renewals, or customer rights.
Newsletter information is generally retained while you remain subscribed. Limited records may be retained after you unsubscribe where necessary to document or honour your opt-out preference.
Support and correspondence records may be retained for a reasonable period to provide customer service, understand previous issues, improve documentation or products, and maintain appropriate business records.
Analytics, security, and technical records are retained according to operational need and the settings or retention periods of the systems used.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal requirements and reasonable backup or archival processes.

12. Security

GeJay Media uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under our control.

These measures are intended to reduce risks such as unauthorized access, disclosure, alteration, misuse, loss, or destruction of personal information.

Access to personal information is limited to GeJay Media and service providers that reasonably require access for authorized purposes.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore use appropriate precautions when communicating online and maintain the security of your own account credentials and devices.

13. Data Breaches and Security Incidents

If GeJay Media becomes aware of a security incident involving personal information, we will investigate and respond as appropriate to the circumstances.

Where applicable law requires notification to affected individuals, regulators, or other authorities, we will provide such notification in accordance with those requirements.

14. Your Privacy Choices

Depending on how you interact with GeJay Media, you may have choices concerning the use of your information.

You may unsubscribe from marketing email using the unsubscribe link included in those communications.
You may adjust available cookie or privacy preferences where such controls are provided.
You may choose not to provide optional personal information, although this may limit certain features or services.
Where processing is based on consent, you may withdraw that consent subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not necessarily require deletion of information that GeJay Media is permitted or required to retain for legal, transactional, security, or other legitimate purposes.

15. Account Privacy and Self-Service Controls

Where available, registered GeJay Media customers may access privacy and account-management features through the Site.

Depending on the features currently available, these controls may allow you to:

view profile and account information associated with your user account;
view recorded purchases, transaction history, memberships, subscriptions, and related account information;
manage certain account or profile information;
provide or manage consent through registration or account forms where consent is required; and
request or initiate anonymization of personal information through available self-service privacy tools.

Anonymization or deletion of an account does not necessarily result in deletion of every record associated with you. GeJay Media may retain information that is reasonably necessary or required for taxation, accounting, transaction records, legal compliance, fraud prevention, security, dispute resolution, licensing records, or the establishment, exercise, or defence of legal rights.

For example, Canadian tax and accounting requirements may require GeJay Media to retain records relating to purchases and transactions after other account information has been anonymized or deleted.

Where information must be retained, GeJay Media will limit its continued use to the purposes for which retention is required or otherwise permitted by applicable law.

If you use an automated anonymization feature, the Site may provide additional information about the effect of that process before it is completed. You may also contact GeJay Media through the Contact page if you have questions about information retained after anonymization or account closure.

16. Access and Correction

Subject to applicable law and permitted exceptions, you may request access to personal information GeJay Media holds about you and ask that inaccurate or incomplete information be corrected.

We may need to verify your identity before fulfilling a privacy request. This is intended to prevent personal information from being disclosed or altered at the request of an unauthorized person.

Some information may be exempt from access, correction, or deletion requirements under applicable law. Where appropriate, we will explain applicable limitations when responding to a request.

Privacy requests may be submitted through the Contact page.

17. Additional Rights for EEA and UK Individuals

If European Economic Area or United Kingdom data-protection law applies to our processing of your personal information, you may have additional rights, subject to the conditions and exceptions established by applicable law.

These may include rights to:

access personal information;
correct inaccurate or incomplete information;
request deletion of personal information;
restrict certain processing;
object to certain processing;
receive certain personal information in a portable format;
withdraw consent where processing is based on consent; and
make a complaint to an appropriate data-protection authority.

These rights are not absolute and may not apply in every circumstance.

Requests concerning these rights may be submitted through the Contact page.

18. Other Regional Privacy Rights

Residents of other countries, provinces, states, or territories may have additional privacy rights under laws applicable to them and to GeJay Media.

Where an applicable privacy law provides rights that cannot be limited by this Privacy Policy, GeJay Media will respect those rights as required by law.

You may contact us if you wish to make a privacy request and believe a particular privacy law applies to your interaction with GeJay Media.

19. Children and Young People

GeJay Media provides Joomla, website publishing, and technology-related information and products and is not designed as a service directed specifically at children.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to GeJay Media in circumstances requiring your consent, please contact us so that the matter can be reviewed.

20. Automated Decision-Making

GeJay Media does not currently intend to use personal information for solely automated decision-making that produces legal or similarly significant effects concerning individuals.

If this practice materially changes and applicable law requires additional disclosure or rights, this Privacy Policy will be updated accordingly.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in GeJay Media's products, services, technology, service providers, business practices, or applicable privacy requirements.

The "Last updated" date at the top of this page indicates when the policy was most recently revised.

If a change materially affects how personal information is collected, used, or disclosed, we will provide additional notice or obtain consent where required by applicable law.

22. Questions, Requests, and Complaints

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, wish to exercise an applicable privacy right, or have a concern about how GeJay Media handles personal information, please contact the person responsible for privacy at GeJay Media through the Contact page.

We will review privacy inquiries and complaints and respond in accordance with applicable privacy requirements.

Depending on where you live and the privacy law applicable to your circumstances, you may also have the right to raise a concern with an appropriate privacy or data-protection regulator.